FAQ
Product-Related Questions:
- Are your figurines durable?
Yes, our figurines are baked to harden the clay, making them durable and long-lasting. However, please handle them with care to avoid breakage. - Are your figurines safe for children?
Our figurines are made from non-toxic polymer clay and are safe for children. However, please supervise young children to prevent accidental ingestion of small parts. - Can I customize a figurine?
Yes, we offer custom orders. Please contact us to discuss your specific requirements and ideas. You may contact us via our email;
hello@pennpeel.com - How do I clean my figurine?
Gently wipe your figurine with a soft, dry cloth. Avoid using harsh chemicals or abrasive materials.
Ordering and Shipping Questions:
- Do you ship internationally?
Yes, we ship internationally - How long does shipping take?
Shipping times vary depending on your location and the current processing time.
For Asia countries, typically, you can expect your order to arrive within 5 - 13 business days.
For Non-Asia countries, typically, you can expect your order to arrive within 6 - 14 business days.
Please note that shipping times may be affected by customs or other unforeseen circumstances. - What are your shipping costs?
Shipping costs vary based on your location and the weight of your order. You can view the estimated shipping cost during the checkout process.