FAQ

Product-Related Questions:

  1. Are your figurines durable?
    Yes, our figurines are baked to harden the clay, making them durable and long-lasting. However, please handle them with care to avoid breakage.

  2. Are your figurines safe for children?
    Our figurines are made from non-toxic polymer clay and are safe for children. However, please supervise young children to prevent accidental ingestion of small parts.

  3. Can I customize a figurine?
    Yes, we offer custom orders. Please contact us to discuss your specific requirements and ideas. You may contact us via our email;
    hello@pennpeel.com

  4. How do I clean my figurine?
    Gently wipe your figurine with a soft, dry cloth. Avoid using harsh chemicals or abrasive materials.

Ordering and Shipping Questions:

  1. Do you ship internationally?
    Yes, we ship internationally

  2. How long does shipping take?
    Shipping times vary depending on your location and the current processing time.
    For Asia countries, typically, you can expect your order to arrive within 5 - 13 business days.
    For Non-Asia countries, typically, you can expect your order to arrive within 6 - 14 business days.
    Please note that shipping times may be affected by customs or other unforeseen circumstances.

  3. What are your shipping costs?
    Shipping costs vary based on your location and the weight of your order. You can view the estimated shipping cost during the checkout process.